SHIPPING

*Please note that orders are generally processed and shipped within 48 hours after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day*

Delivery Responsibility

We would like to clarify that our responsibility for your order concludes at the moment of shipment. We do not control the delivery method once your order has been dispatched. Consequently, our responsibility does not extend to the delivery phase.

Should you encounter any issues or complications with the delivery of your order, we are committed to assisting you by providing all necessary information to contact and address the shipping company directly. Although we cannot manage the delivery process, we are dedicated to helping you resolve any delivery-related concerns to the best of our ability.

Please be aware that we are not liable for any delays, loss, damage, or other issues that may arise during the shipping process. Once your order has been shipped, the shipping company assumes responsibility for its safe and timely delivery.

If you experience any difficulties with your shipment, please contact us. We will do our utmost to assist you by providing the necessary information to reach the shipping company.

International Orders

For international orders, please note that customs duties, taxes, and any additional fees imposed by the destination country are the customer's responsibility. We are not responsible for delays due to customs clearance processes.

Delivery Attempts and Post Office Pick-Up

If our courier service attempts delivery and you are unavailable at the specified address, or if you fail to collect the package from the local post office within the stipulated timeframe, you will be responsible for any fees associated with returning the package to us. Additionally, any resulting delays caused by these circumstances are not our responsibility.

 Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number on our website’s Tracking Page or the courier's website.

Incorrect Shipping Information

It is crucial to ensure that you provide the correct shipping address during checkout. In cases where the customer provides incorrect address information, or experiences package theft or misplacement by the shipping company, the responsibility lies with the customer or the shipping company. We will make every effort to assist in resolving such matters, but a full refund will only be provided if the issue is directly attributable to our mistake. The shipping company will be responsible for resolving these issues.

Shipping Times

Shipping times typically range from 1-3 weeks however, please note that shipping times can vary due to factors such as location, shipping method, customs procedures, and unforeseen circumstances.

*If you have any further questions do not hesitate to email us at info.pipsandoats@gmail.com and we will assist you in a professional and timely manner*